Refund Policy

Effective Date: June 1, 2026

At Xtreme HD IPTV, customer satisfaction is important to us. Please review our Refund Policy carefully before purchasing any subscription or reseller service.

By placing an order, you acknowledge and agree to the terms outlined below.

Eligibility for Refunds

We offer refunds only under specific circumstances where the service cannot be provided or activated due to a verified issue on our side.

To be eligible for a refund:

• You must contact our support team within 7 days of your purchase.
• You must provide your order details and a clear description of the issue.
• Our technical team must be given a reasonable opportunity to investigate and resolve the problem.

Non-Refundable Situations

Refund requests may be denied in the following cases:

• The service has been successfully activated and is functioning as intended.
• Incorrect device configuration or unsupported hardware.
• Internet connection issues, ISP restrictions, or network-related problems beyond our control.
• Customer dissatisfaction based on channel availability, content preferences, or feature expectations.
• Failure to read the service description before purchasing.
• Accidental purchases or orders placed by mistake.
• Violations of our Terms of Service.
• Reseller credit purchases that have already been used, transferred, or partially consumed.

Technical Issues

If you experience technical difficulties, our support team will work to resolve the issue before any refund request is considered.

Most problems can be resolved through troubleshooting, account adjustments, or configuration assistance.

Free Trial Recommendation

We encourage customers to request or use a free trial, when available, before purchasing a subscription. This allows you to evaluate compatibility, content, and service performance on your devices.

Approved Refunds

If a refund is approved:

• Refunds will be issued using the original payment method whenever possible.
• Processing times may vary depending on the payment provider or financial institution.
• Approved refunds are typically processed within 5–10 business days.

Chargebacks and Payment Disputes

Customers are encouraged to contact our support team before initiating a chargeback or payment dispute.

Unauthorized chargebacks may result in the suspension or termination of associated services and accounts while the dispute is under review.

Reseller Program Refunds

All reseller credit purchases, master reseller plans, custom websites, branded applications, and other business-related services are generally non-refundable once delivered, activated, or partially used.

Any exceptions will be evaluated on a case-by-case basis.

Policy Changes

We reserve the right to modify this Refund Policy at any time. Updates will be posted on this page with a revised effective date.

Continued use of our services after changes are published constitutes acceptance of the updated policy.

Contact Us

If you have any questions regarding this Refund Policy or would like to request assistance, please contact our support team through our website.

Website: https://xtremehdiptv.is/

Last Updated: June 1, 2026